Contact ToolTrusted whenever you spot something we got wrong, have a tool you think we should review, or want to send us a tip. This page explains exactly how to contact ToolTrusted, who reads your message, and how fast you’ll hear back. Everything below reaches the small team that actually tests the email marketing tools we review — not an outsourced support queue.
How to contact ToolTrusted
The fastest way to reach us is email: admin@tooltrusted.com. We read everything personally and reply to most messages within two business days. There’s no contact form to wrestle with and no chatbot in the middle — a real person reads every email and routes it to whoever tested the tool you’re writing about.
What happens after you write
Every message gets a human reply. Corrections and factual disputes go straight to the editor who published the page, and we aim to re-verify the specific claim within 48 hours — if you’re right, we update the post and add a dated revision note. Tips and tool suggestions are logged to our editorial calendar; we can’t promise to cover everything, but reader requests genuinely shape what we test next. Partnership and press notes are answered personally, usually within the same two-day window. If your question is already covered in one of our guides or on the about page, we’ll point you there too.
What to write to us about
- Corrections. Found a stale fact, a broken link, or a feature claim that no longer matches the tool? Tell us the page and the specific claim and we’ll re-verify within 48 hours.
- Suggestions. An email tool we should cover, a comparison we should write, or a question you want answered in a guide.
- Tips. Major pricing changes, deliverability incidents, or product launches that warrant an updated review.
- Partnership inquiries. We’re selective about partnerships and only consider tools we’d recommend on merit. Pitching us a “guaranteed top-3 ranking in exchange for X” gets a polite “no thanks”.
Press and review copies
Email marketing platforms: we’re happy to receive demo accounts, pricing roadmaps, and product previews. Be aware that we will still test for at least four weeks before publishing and our verdict reflects what we found, not the press deck. Send to press@tooltrusted.com, or contact the main inbox and we’ll forward it to the right editor.
Privacy and data requests
If you’re a reader exercising your data rights under GDPR, CCPA, or similar regulations — for example, requesting export or deletion of personal data we hold — see our Privacy Policy for the formal process. Short version: email privacy@tooltrusted.com from the address associated with your subscription and we’ll action the request within 30 days. If you’re unsure which address fits, contact us at the main inbox and we’ll point you to the right one.
Frequently asked questions about contacting us
Do you offer one-to-one tool recommendations? For straightforward “which of these two should I pick” questions, yes — send us the shortlist and your use case and we’ll point you to the relevant comparison. Will you remove a negative review if we’re the vendor? No. We’ll correct anything factually wrong and re-test if the product has genuinely changed, but verdicts reflect testing, not commercial conversations. How do I report a broken link or a paywalled source? Email the page URL to admin@tooltrusted.com and we’ll fix it on the next pass.
Which address should I use if I’m not sure? When in doubt, admin@tooltrusted.com reaches the whole team and gets routed internally, so you never have to guess. However you choose to contact ToolTrusted, you’ll always get a reply from a named human editor — never an autoresponder — and we treat every correction as a chance to make our reviews more accurate for the next reader. That feedback loop is the single biggest reason our verdicts stay current, so don’t hesitate to write even for something small.